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Can you get their jewelry repaired?
You love your fine jewelry and wear it often, but like most things, it starts to show signs of wear or breakage. Over time, the chain will break, the clasp will come loose, and the tip of the diamond or gem will fail.
Can I use multiple payment methods for a single purchase?
Unfortunately, Zales.com currently only allows one payment method per transaction. You cannot split the payment between different methods. Therefore, choose the payment method that suits you best during the checkout process.
Are there any shipping charges for returns?
Zales.com provides free return shipping for orders within the United States. They will provide you with a prepaid shipping label to use when returning your item. However, international return shipping costs are the responsibility of the customer.
Does Zales.com offer resizing services for rings?
Yes, Zales.com offers resizing services for rings. If you require a different ring size, you can contact their customer support to initiate the resizing process. Keep in mind that certain rings may have limitations on resizing due to design or gemstone settings.
Does Zales.com offer financing options?
Yes, Zales.com provides financing options to make your purchase more affordable. They offer financing plans with approved credit, allowing you to pay for your jewelry in installments. Details about the available financing options can be found on the Zales.com website or by contacting their customer support.
What is the Zales return and exchange policy?
If you are not satisfied with your purchase for any reason, you can return it according to their current exchange policy. Jewelry can be returned and replaced within 60 days from the date of purchase, and watches can be returned and replaced within 30 days from the date of purchase.
Are Zales diamonds certified?
Yes, Zales.com offers a selection of certified diamonds. They provide detailed information about the diamond's cut, color, clarity, and carat weight, as well as any accompanying certifications, such as GIA or AGS. When purchasing a diamond from Zales.com, you can have confidence in the authenticity and quality of the stone.