What is Jet pens's refund policy?
Jet pens offers a straightforward refund process for eligible items. Once a return is processed, a full refund is issued, excluding original shipping fees and return shipping fees. Refunds are typically issued using the original payment method and are usually processed within 7-10 days of the return being delivered. Customers can also request a store credit instead of a refund. While credit card refunds may take an additional 2-10 business days to appear on the statement, Jet pens notifies customers via email once the refund has been issued, ensuring transparency and peace of mind throughout the process.
How does Jet pens handle shipping orders?
Jet pens strives to provide prompt and efficient shipping services for customer orders. Orders are typically shipped within 1 to 3 business days, excluding American federal holidays. Time in Transit begins once the order has been mailed out, ensuring accurate delivery estimates for customers. While Jet pens ships to most countries, customers can inquire via email if their country is not listed as a shipping option. It's important to note that the company does not ship on weekends or American federal holidays, maintaining consistency and reliability in its shipping operations.
What is the procedure for returning products to Jet pens?
If customers receive a product that isn't working correctly or was damaged in transit, they have 30 days to report the issue. Whether the problem is discovered immediately or after use, customers can contact with the order number and a detailed description of the issue. Jet pens is committed to resolving such issues promptly and ensuring customer satisfaction. This streamlined process reflects Jet pens's dedication to providing high-quality products and excellent customer service.
Does Jet pens offer free shipping?
Yes, Jet pens provides free shipping on orders over $35 within the USA. This offer allows customers to enjoy added savings while purchasing their favorite items. By reaching the specified purchase threshold, customers can avoid additional shipping fees, making it an attractive option for those looking to save on delivery costs. Jet pens's commitment to offering free shipping demonstrates its dedication to providing value and enhancing the shopping experience for customers.
How do Jet pens's gift cards work?
Jet pens offers electronic gift cards in increments of $25, providing a convenient gifting solution for customers. Instead of physical cards, recipients receive an email detailing how to redeem the gift card. Customers can easily send gift cards by filling out the recipient's name, email address, and desired amount on the Send Gift Card page. This hassle-free process ensures that recipients can enjoy the flexibility of choosing their preferred products while celebrating special occasions with Jet pens's thoughtful gift cards.