Flower Kingdom takes pride in delivering high-quality products and ensuring customer satisfaction. If you're not completely satisfied with your flower or gift purchase, Flower Kingdom offers a satisfaction guarantee. If there is an issue with your order, such as damaged or wilted flowers, you can contact Flower Kingdom's customer service within 48 hours of delivery to request a replacement or refund. Flower Kingdom may require photo documentation of the issue to process your request. It's important to note that some products, such as personalized or perishable items, may not be eligible for return or refund.