The easiest way to book an escape room is to click the "Book Now" button. You can choose your date and time as well as the room and number of participants. East Coast Escape Room recommends that you call the company at any time if you are not computer savvy or wish to speak to a staff member to make a reservation as long as the company is available, the company will be happy to book with you over the phone and must be made at least 30 minutes in advance.
East Coast Escape Room requires that you arrive 15 minutes before your scheduled booking time to explain the rules and sign a waiver. The company will try to accommodate you but cannot guarantee it if your entire group is late. You will regret to waste any time if there are other group bookings after your experience. The game will start and those people will join the rest of the group when they arrive if some members of your group are late.
East Coast Escape Room has no refund policy but the company will allow you to reschedule your escape room slot as long as you contact the company at least one day before your scheduled match. The company reserves the right to reschedule your experience in the event of a power outage at the company's location. Both parties have the right to reschedule the event in the event of severe inclement weather.
East Coast Escape Room will ask for your name on the reservation upon arrival. You don't need to print anything to give to the company and the company also recommends comfortable clothing. The company recommends that you keep them with you as you may sometimes need to read during the game if you wear glasses.