When can I expect to get my monthly box?
Their goal is to send out your boxes sometime during the initial half of every month. Once your box is en route, an email containing a tracking link and an estimated delivery date will be sent to you. Additionally, you can always monitor the status of your box on your Account Dashboard.
Does BarkBox offer free shipping?
Yes, BarkBox offers free shipping for orders over $35 placed on barkbox.com. This allows customers to receive their pet's goodies without paying additional shipping fees, provided their order meets the minimum spend requirement.
Can I customize the items in my BarkBox?
BarkBox's monthly boxes are curated with surprise items, so customization is not available. However, they offer different subscription options like Super Chewer or Bark Bright that cater to specific needs.
Can I change or cancel my subscription?
Yes, you can change or cancel your subscription at any time. Simply log into your BarkBox account or contact their customer support to make the necessary changes.
How can I contact customer support?
You can contact BarkBox's customer support through their website's "Help" or "Contact Us" section. They offer email, phone, or chat support to assist with any inquiries or concerns.
What payment method does BarkBox offer to their customers?
BarkBox currently accepts the following credit cards: Visa, MasterCard, American Express, Discover and PayPal. The price of services and/or goods shall be paid in full before delivery. If a customer purchases any of the services provided in a one-time or subscription manner, it means that your customer intends to pay BarkBox directly or through its third-party payment processing service provider.
Does BarkBox provide customers with automatic subscription services?
BarkBox's system will automatically charge customers a monthly subscription fee. If the customer has subscribed to the subscription plan for more than one month, the customer will be automatically charged each month during the subscription period, even if the customer has cancelled the subscription time. In addition, the customer's subscription to this service will continue until the subscription is cancelled.
What is BarkBox's cancellation policy for customers?
BarkBox's mission is to make dogs happy. If the customer's subscription does not bring happiness to the customer's puppy, please tell the customer service! The staff is committed to finding the best solution for the customer's backpack. Once the customer's commitment period is over, the customer can notify the customer service to cancel the subscription.
What if my dog has allergies or dietary restrictions?
BarkBox offers options for dogs with allergies or dietary restrictions through their Super Chewer or Bark Bright subscription plans. They provide products that are tailored to specific needs.